Alex Lee spent 4 months as a medical contact caseworker with England’s NHS Test and Trace system.
In that point she spoke to just one one who had examined optimistic for coronavirus.
The healthcare skilled and former BBC journalist, grew to become so involved she agreed to movie her expertise for Panorama. She accomplished 27 shifts, most of them after the system went stay in May and in addition encountered quite a lot of technical points which prevented her logging on or following up instances.
The Department of Health and Social Care says NHS Test and Trace has up to now contacted virtually half 1,000,000 folks and advised them to isolate. It says any preliminary technical points have been “resolved quickly” and staffing ranges are stored beneath “constant review”.
You can watch the total BBC Panorama investigation ‘Test and Trace Exposed’ on Monday 28 September, 19:30 BST on BBC One.