Prime Minister Justin Trudeau mentioned that making use of for the brand new Canada Recovery Benefit could be “simple” and that no Canadian could be left behind within the transition to a brand new pandemic profit.
But some say the appliance course of has been deeply irritating they usually nonetheless do not know when — or even when — they will get the cash.
Hajar Pittman advised CBC News the appliance course of has been a nightmare.
“I’ve never felt this hopeless,” mentioned the Brampton, Ont. mom of two toddlers. She was on maternity depart when the pandemic hit. She was laid off from her job within the airline business in June and picked up the Canada Emergency Response Benefit (CERB) — the profit changed by the CRB — all through the summer time.
Pittman mentioned that when she first tried to use for the brand new Canada Recovery Benefit (CRB) on Monday, she received an error message — “COV-026” — telling her she was ineligible for the profit with out explaining why.
It took hours of telephone calls with the Canada Revenue Agency, she mentioned, earlier than a CRA agent advised that the very fact she collected parental depart advantages is likely to be inflicting confusion within the CRB course of. Pittman mentioned she has now requested a letter from Service Canada clarifying her standing.
Pittman mentioned she was additionally advised she might need to attend 21 enterprise days for that letter to reach. Once she will get it, she’ll should ship it on to the CRA — so she has no concept how lengthy the whole software course of may take.
In the meantime — as a substitute of the $500 per week she might be accumulating from the CRB — she has no cash coming in. And on the lookout for a job in a pandemic has led her nowhere.
My youngsters and I are determined for assist, <a href=”https://twitter.com/JustinTrudeau?ref_src=twsrc%5Etfw”>@JustinTrudeau</a> I haven’t been in a position to apply for the CRB despite the fact that I meet all the necessities, <a href=”https://twitter.com/CanRevAgency?ref_src=twsrc%5Etfw”>@CanRevAgency</a> can’t give me a purpose why. Please assist <a href=”https://twitter.com/theJagmeetSingh?ref_src=twsrc%5Etfw”>@theJagmeetSingh</a>
“I’m relying on family and friends and savings that I’ve put away over the years,” she advised CBC News.
“I’m just hoping and praying that this will be resolved soon because I don’t know how long I can go without collecting any financial support from the government. I was really relying on that for myself and my children.”
She’s not alone. CBC News has obtained at the least three dozen complaints about entry to the profit.
Tracey Crosson, administrator of the “Canadians on $2000/month CERB support group” on Facebook, mentioned she’s seeing dozens of complaints a day from folks struggling to entry the CRB.
“People are having a real hard time with it. They’re getting errors and it shouldn’t be that way.”
Confusion over EI purposes
Crosson mentioned the feedback she’s seen within the Facebook group recommend many individuals are experiencing issues as a result of they’ve utilized for Employment Insurance previously however are not eligible.
Changes to the federal authorities’s suite of pandemic advantages made extra Canadians eligible for Employment Insurance. Those who’re eligible for EI are supposed to make use of it. Those who aren’t are anticipated to use for the CRB.
Crosson mentioned Trudeau’s declare that nobody could be left behind within the transition from the CERB to the CRB rings hole now.
“Why is it that there are people slipping through the cracks?” she requested.
(Crosson’s Facebook group was arrange by UBIWorks, a non-profit that advocates for common fundamental earnings.)
The Canada Revenue Agency mentioned in a press release that it’s conscious some candidates are receiving error codes associated to their eligibility.
It mentioned when folks apply via CRA’s “My Account” on-line or via the automated telephone line, the purposes undergo a verification course of.
“The system checks a variety of data sources to determine eligibility,” the assertion mentioned. “For example, the CRA can verify if the $5,000 income threshold has been met, or detect the possibility of fraud. Applicants who are deemed ineligible for CRB may still be eligible for EI.”
The assertion famous that as of finish of day Wednesday, 497,100 purposes had been authorized for the CRB.
The company didn’t say how many individuals had been advised they weren’t eligible for the profit.
Brace for delays, says Service Canada
To deal with what’s anticipated to be an unprecedented variety of EI claims and a file variety of calls over the approaching weeks, Service Canada has nearly doubled its complement of specialised name centre brokers. It’s nonetheless warning folks to count on lengthy waits.
Mara Del Bianco mentioned she additionally received a ‘COV-026’ message telling her she was ineligible for advantages with out telling her why. Her drawback seems to be just like Pittman’s — involving a previous declare for advantages for which she is not eligible.
Del Bianco mentioned she additionally spent hours on maintain with the CRA and Service Canada. She described the method as confused; at one level, she mentioned, she was requested to present paperwork by fax.
She additionally requested for a letter clarifying her EI eligibility. Like Pittman, she’s nonetheless ready for it.
“[I’m] stressed out. Tired,” she mentioned. “Just trying to … I’m trying to keep things afloat.”
For Pittman, it has been particularly maddening to witness what she referred to as an absence of communication between Service Canada and the CRA.
More than something, although, she simply desires her scenario resolved shortly.
“I’m left behind. I’m not getting any financial support right now.”