After dozens of Canadians complained to CBC News about issues getting the brand new Canada Recovery Benefit (CRB), the Canada Revenue Agency is now recommending that some candidates reapply for the profit on Monday after 6 a.m. ET.
CBC News first reported Friday on the frustration and despair of Canadians who have been sure they have been eligible for the CRB however had their purposes rejected. The profit is meant to switch the Canada emergency response profit (CERB) for individuals who usually are not eligible for employment insurance coverage.
While Prime Minister Justin Trudeau promised that the appliance course of could be “simple” and that nobody could be left behind within the transition away from the CERB, many complained they obtained an error message when submitting their utility.
“I’ve never felt this hopeless,” Hajar Pittman instructed CBC News after her utility was rejected.
The mom of two toddlers mentioned she was laid off from her job within the airline trade and compelled to borrow cash from family and friends whereas she tried to type out the confusion, which appeared to stem from her having obtained parental depart advantages within the final yr.
The CRA now says it could have an answer for pissed off Canadians like Pittman.
“Anyone who applied for the CRB before Oct. 16 and received [error] code 026 should try reapplying again on Monday,” the company mentioned late Saturday in an announcement.
“Their application may be approved if our updated information supports their claim. If the applicant reapplies and continues to get code 026, it’s because the individual may be eligible for EI or applied for EI earlier this year.”
The CRA suggests candidates seek the advice of the federal government’s EI eligibility standards, out there right here.
Nearly 600,000 Canadians have been permitted for the CRB, which was launched on Oct. 12, in accordance with the assertion.
While CBC News has requested what number of Canadians utilized unsuccessfully, the CRA has not offered a determine.
System offline till Monday morning
But the CRA warns that for the following few days, it could be tough to obtain assist by cellphone.
“We recognize that many Canadians need to reach us. As a result, our wait times are longer than usual. We expect to return to lower wait times by the end of next week, and we ask for Canadians to be patient until that time and only call if it is a time-sensitive issue.”
In addition, the CRA says a few of its companies, together with MyAccount and its automated cellphone line, are offline over the course of this weekend and till Monday at 6 a.m. ET.
This is because of “scheduled routine maintenance,” the company mentioned.
Change in process
The CRA additionally notes that it has modified the best way it shares info with Employment and Social Development Canada (ESDC).
The two entities are presupposed to share info to make sure Canadians are “not mistakenly applying for both EI and the CRB,” the CRA says. Error Code 026 is particularly associated to this subject, the assertion mentioned.
On Thursday, the day CBC News first requested in regards to the variety of individuals unable to obtain advantages, ESDC and the CRA “began a process” to make sure shared info was up to date every day, the CRA mentioned.
“The CRA continues to keep our clients, the individuals who are relying on these benefits for support, top of mind. Our goal is to provide a simple, efficient service experience for Canadians while also taking steps to ensure that benefits payments are going to those who are eligible to receive them.”